Terms & Conditions

TERMS AND CONDITIONS OF USE

This page states the Terms and Conditions (the “Terms of Use”) under which you may use www.innoprobeinsight.com or the “Web Site”, hereinafter referred to as “site” or “Web Site” or InnoProbe Insight Pte Ltd as the “Company”.

By using this Web Site you are indicating your acceptance to be bound by the terms of these Terms of Use, including the Company’s Privacy Policy Commitment. You are agreeing to use the Web Site at your own risk.

The website (the “Website”) is owned, operated and provided by InnoProbe Insight Pte Ltd, hereafter collectively referred to as “IPI”, “we” or “us”).

Use of the Website and any IPI extranet sites to which you may be directed (together the “IPI WebPages”) or participation in any other IPI research activities (“IPI Activities”) is governed by these terms and conditions of use (the “Terms”).

By using the Web Site, and on your further agreement for sharing the data for research purposes, you accept the terms and conditions stated in a legally binding manner.

These “Terms of Use” and “Privacy Policy” of the site constitute a binding agreement between You and InnoProbe Insight Pte Ltd, and is accepted by You upon your use of the  the Site.

ACKNOWLEDGEMENT AND ACCEPTANCE

• By participating in an IPI Activity or by simply accessing and using the IPI WebPages, you agree to be bound by these Terms including the Privacy Policy, incorporated herein by reference. Should you not wish to accept these Terms, you must exit the IPI WebPages immediately and/or cease participation in IPI Activities.
• IPI reserves the right at any time and from time to time, to modify or amend these Terms or any part. Please visit our website periodically to note any changes. Your continued use of the IPI WebPages or the IPI Activities constitute an affirmative acknowledgement of any modification and your continued agreement to be bound by the modified Terms.

 

TERMS OF PARTICIPATION

• You may use the Services as such Market Research Surveys, Syndicated Studies, Data Analytics and Digital Marketing only when and as available. IPI reserves the right to change, modify or eliminate, and/or restrict or block access to, all or any part of the Services, without notice, at any time, for any reason or no reason.
• You may unsubscribe from IPI at any time, see “Opt Out Policy” Section below.

 

SCOPE OF WORK

IPI provides a wide range of research services, including but not limited to Market Research Surveys, Syndicated Surveys, Data Analytics and Digital Marketing. Our services will be detailed in a proposal provided to you prior to the start of any project.

 

CONFIDENTIALITY

• We understand the importance of keeping all information (First name, Last name, Company Name, Email Address, Street Address, Postcode/ZIP and Phone) provided to us by our clients confidential. Therefore, we agree to keep all information confidential and not to disclose it to any third party, except as required by law.

• IPI will take reasonable efforts to protect our clients’ information in our care or our control by making reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. However, we cannot fully guarantee the security of any data we may have collected from or about you, or that for example no harmful code will enter our websites (for example Trojan horses, adware, viruses, bugs or spyware)

• While we make every effort to protect your personal data, we cannot fully ensure the security of the information you transmit to us via the Internet or when you use our online portals, and we urge you to take every precaution to protect your personal data when you are on the Internet. We highly recommend that you change your passwords often, where the password must contain at least 8 characters, including a number, an uppercase letter, and a symbol, and ensure that you use a secure browser.

• If applicable, you commit to keep your username and password secure and confidential and shall not disclose or permit it to be disclosed to any unauthorised person, and to inform us as soon as reasonably practicable if you suspect your credentials have been compromised. We are not liable for any damages resulting from any security breaches, on unauthorised and/or fraudulent use of your username and password.

 

OWNERSHIP OF RESULTS

• All research conducted by IPI is the property of the client. We will provide the client with the raw data, as well as any analyses and reports generated from the data, upon completion of the project.

 

UNAUTHORISED USES

• You agree not to:

(i) use spiders, robots or other automated data mining techniques to catalogue, download, store, or otherwise reproduce or distribute data or content available in connection with the Services

(ii) take any action to interfere with any Website(s) or an individual’s use of any Website, including, without limitation, by overloading, “flooding”, “mail bombing” or “crashing” any Website;

(iii) send or transmit any viruses, corrupted data, or any other harmful, disruptive or destructive code, file or information, including, without limitation, spyware;

(iv) collect any personally identifiable information of or about any other user of the Services;

(v) send unsolicited emails, including, without limitation, promotions and/or advertising of products or services;

(vi) forge or mask your true identity;

(viii) frame a portion(s) of any Website within another website or alter the appearance of any Website;

(ix)   establish links from any other website to any page of, on or located within any Website or to the Services, without the prior express written permission of IPI

(x) post or transmit any threatening, libellous, defamatory, obscene, pornographic, lewd, scandalous or inflammatory material or content or any material or content that could otherwise violate Applicable Laws (as defined herein);

(xi) engage in masking or forging your identity, submitting false information during the registration process,

(xii) reverse engineer any aspect of the Services or do or take any act that might reveal or disclose the source code, or bypass or circumvent measures or controls utilized to prohibit, restrict or limit access to any webpage, content or code, except as expressly permitted by Applicable Laws;

(xiii) engage in any criminal or illegal act(s);

(xiv) use Restricted Content (as defined herein) in violation or breach of these Terms; or

(xv) encourage and/or advise any individual, including, without limitation, any IPI employee, to commit any act(s) prohibited hereunder.

• You acknowledge and agree that IPI will fully cooperate with all legal disclosure request(s). Including:
  • Legal compliance – If the law requires us to, we may need to collect and process your Personal Data in response to lawful requests by public authorities or if e.g. we believe in good faith that disclosure is necessary to protect our rights, to protect your safety or the safety of others, to investigate fraud or breaches of our site terms, or to respond to a government request.
  • The research activities carried out by IPI require the collection, use or disclosure of personal data, under the PDPA.  You will be informed of the purposes for which your personal data is collected, used, and disclosed by us, and we will seek your consent for these purposes, unless any exception under the PDPA applies. Usually these are mentioned at the beginning of each survey.

 

RESTRICTED CONTENT

In connection with your use of, access to and/or participation in the Services, you may have the opportunity to review or access confidential and proprietary information, materials, products and content (“Restricted Content”) belonging to IPI and/or of IPI clients, partners and/or licensers. Restricted Content is and shall remain the sole and exclusive property of the owner of the Restricted Content.

In no event shall you obtain or receive any right, title and/or interest in or to any Restricted Content. You agree to protect the confidentiality and secrecy of the Restricted Content and you agree not to modify, copy, reproduce, republish, display, transmit, distribute, reverse engineer, create derivative works of, decompile, or otherwise use, alter or transfer

Restricted Content without the prior express written consent of IPI. You acknowledge and agree that Restricted Content may be subject to, and protected by, intellectual property laws, regulations and codes.

You further acknowledge and agree that if you breach or otherwise violate the restrictions, limitations and prohibitions contained in this Section, in addition to any other rights or remedies available to IPI, IPI reserves the right to terminate, prohibit or restrict your use of, access to and/or participation in the Services.

 

USER CONTENT

• Use of the IPI WebPages or IPI Activities may allow you to interact with, or submit content to, the IPI WebPages which may be visible to other users of the IPI WebPages (“User Content”).
• You acknowledge that User Content provided by you is your sole responsibility. This means that you, and not IPI, are entirely responsible for all User Content you email or otherwise transmit via your use of the IPI WebPages or your participation in any of the IPI Activities
• IPI does not control or pre-screen the User Content posted on the WebPages or IPI does not guarantee the accuracy, integrity or quality of such User Content, and therefore assumes no liability in respect of the User Content.
• You understand that by using the IPI WebPages, you may be exposed to User Content, and you agree that you must evaluate, and bear, all risks associated with the use of any User Content, including any reliance on its accuracy, completeness, or usefulness. Notwithstanding the foregoing IPI shall have the right in their sole discretion to refuse, edit, move or remove any such User Content, whether or not it violates these Terms.
• With respect to all User Content you elect to transmit to the IPI WebPages, you grant IPI the royalty-free, perpetual, irrevocable, non-exclusive licence (with the right to sublicense) to use, reproduce, modify, adapt, edit, publish, translate, create derivative works from, perform and display such User Content (in whole or part) throughout the world and/or to incorporate it in other works in any form, media or technology now known or later developed, for any purposes.
• In the course of using the IPI WebPages and/or participating in IPI Activities I you agree not to:
• email or otherwise transmit any information that is unlawful in any way in the United Kingdom, Singapore, or in the country in which you reside;
• Impersonate any person (whether living or dead) or entity;
• Forge headers or otherwise manipulate identities in order to disguise the origin of any content transmitted through the IPI WebPages provided through participation in IPI Activities;
• transmit any information that you do not have a right to transmit;
• email or otherwise transmit any unsolicited or unauthorised advertising, promotional materials, “junk mail”, “chain letters”, “phishing emails”, “pyramid schemes”, or any other form of solicitation;
• email or otherwise transmit any material that contains software viruses or any other computer, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
• Collect or store personal data about other individuals; or
• do any other act that may affect the validity of any result obtained through any IPI Activity

 

UNDERTAKING REGARDING INFORMATION PROVIDED

• In consideration of IPI granting you access to the WebPages or IPI Activity, you agree to:
• Provide true, accurate, current and complete information about yourself as prompted by the IPI Registration Process;
• Maintain and promptly update your personal membership details so as to keep it true, accurate, current and complete;
• Provide true, accurate, current and complete information about yourself as prompted by IPI whilst participating in IPI Activity.
• If you provide any information that is untrue, inaccurate, not current or incomplete, or IPI has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, IPI has the right to suspend or terminate your current access to, use of, and/or participation in IPI Activities.

 

IPI ACCOUNT REGISTRATION PROCESS

To create an account, you need to register with IPI. Registration forms include:

• The form is available on the Website, but may also include permission-based registration forms hosted on third-party websites

 

YOUR PANEL MEMBERSHIP PROFILE AND IPI ACCOUNT

• Upon completing the IPI Registration Process, Members will be provided with an account (“IPI Account”) for those IPI Activities.
• Any Member found to have multiple IPI Accounts, IPI may demand proof of identity in the event of a dispute.
• A unique email address must be used for each account. (For example, this means that you may not register a shared email address but must each have a separate account with a separate email address.)
• Each IPI Account must only be accessed by an individual Member, You agree to notify IPI immediately you become aware of, or suspect any unauthorised use of your login information and/or IPI Account, or any other breach of security.
• In the event of access to your IPI Account by another individual, IPI reserves the right to freeze the account until a resolution has been reached. IPI reserves the right to reclaim any incentive earned by access of the unauthorised user, for which the Member will have no recourse against IPI.
• Members may accrue credits for their IPI Account (“Credit”) in the prescribed manner detailed on the IPI WebPages including for completing the IPI Registration Process and related IPI Activities.

 

PROFILE UPDATES

 IPI account holders agree to review and update, as necessary,  account profiles An account holder may update, correct and/or delete information contained in his or her profiles by:

(i) accessing his or her  IPI account; or

(ii) sending an email to the appropriate  IPI services team.

OPT-OUT POLICY

• Panel members may opt-out from using the Services (including, without limitation, from receiving newsletters or communications), at any time, by:
• following the unsubscribe procedures described on the IPI Website(s) or contained in any email received from IPI or
• by sending an email to the IPI services team.
• IPI shall use reasonable efforts to read and respond to each email request within a reasonable period of time (5-10 business days) after receipt.
• Upon termination, a Panel member’s contact information will be removed from any further communication or contact lists. Please allow a few days for the complete removal of contact information from of IPI communication or contact lists; during which period the member may receive communications which were created or compiled prior to termination.
• Please see of IPI privacy policy for information on how IPI handles information and data following the unsubscribe, termination or opt-out request.

 

ACCOUNT IS SUSPENDED OR TERMINATED OR IF I CANCEL MY MEMBERSHIP

• A panelist’s account may be suspended or terminated for suspected activity in violation of, Terms and Conditions. Please note that in the event of suspected fraudulent activity or activity violating Of IPI Terms and Conditions, your account balance may be forfeited. If IPI determines, in its sole discretion, that your account was suspended or terminated in error, IPI may restore your account to active status. Of IPI decision is final and binding.
• IPI retains information on history for account for 12 months following the termination or cancellation of an IPI account.
• If you wish to delete your IPI account please contact IPI. IPI will then cease to contact you, subject to a 30 day administration period. You therefore acknowledge and agree that if you terminate your account you may receive emails from IPI for a period of 30 days thereafter. You agree that IPI, in its sole discretion, may terminate or suspend your IPI Account, or participation in any IPI Activities for any reason, including, without limitation if IPI believed that you have violated or acted inconsistently with the letter or spirit of these Terms.
• You agree that any termination of your access to IPI Activities under any provision of these Terms may be effected without notice, and acknowledge and agree that IPI may immediately deactivate your registration to IPI Activities Further, you agree that IPI shall not be liable to you or any third-party for any termination of your access to the IPI Activities
• IPI reserves the right to terminate the IPI WebPages at any time IPI will endeavour to communicate to all Account holders the termination period, however IPI will not be liable for failure to notify any Account holders regardless of the reasons.

 

INDEMNITY

You hereby agree to indemnify and keep indemnified IPI, its successors and assignees and each of its respective directors, officers, employees and agents from and against any and all liability, damages, losses, claims (including reasonable legal fees) resulting in any way from your use of the IPI WebPages including the provision of User Content or your participation in the IPI Activities or resulting from any breach of this Agreement whether such breach is carried out by you or by any other person through your  IPI Account.

 

THIRD PARTY WEBSITES

Links included within the IPI WebPages may let you leave the IPI WebPages and enter into other website(s) (“Linked Sites”). The Linked Sites are not under the control of IPI and IPI is not responsibility and nor shall it be liable for the contents of any Linked Sites or any links contained in a linked site or any changes or updates to such sites. IPI is not responsible for webcasting or any other form of transmission received from any Linked Site. IPI is only providing these links to you as a convenience and the inclusion of any link does not imply endorsement by IPI of the site or any association with their operators.

 

PAYMENT

• Payment for our services is due upon completion of the project, unless otherwise agreed upon in writing. Late payments may be subject to interest charges or legal action.

• The Client shall make payment to the Service Provider in the form of credit cards, e-wallets and PayNow, and any associated fees shall be the responsibility of the Client.

• The Client shall be responsible for any taxes or other fees imposed by any governmental authority in connection with the Services.

• In the event that the Client disputes any invoice, the Client shall provide written notice of the dispute within 10 business days of receipt of the invoice. The parties shall work together in good faith to resolve any disputes in a timely manner.

 

INTELLECTUAL PROPERTY

All pages and content within the IPI WebPages including, but not limited to, text, graphics, audio, video, photographs, software, inventions, logos or other materials (“Materials”) are the intellectual property of, or are authorised for use by, IPI and its licensors, business partners and affiliates, including all trademarks, service marks, copyrights, patents, database rights and trade secrets contained therein. The compilation, organisation and display of the content as well as all software and inventions used on and in connection with the IPI WebPages are the exclusive property of IPI. Except as expressly permitted in these terms and conditions, you may not modify, copy, reproduce, create derivative works, republish, display, upload, post, transmit, distribute or use in any way content available on this site without the prior written consent of IPI.

 

TERMINATION OF SERVICES

Either party may terminate services at any time, for any reason, upon written notice to the other party. If the client terminates services before completion of the project, payment for services rendered up to that point will be due.

 

GOVERNING LAW

These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which our market research company is located.

By using our services, you agree to these terms and conditions. If you have any questions or concerns, please contact us before the start of any project.

 

GENERAL

All notices given by IPI to Account holders will be sent to their designated email address provided by them during the IPI Registration Process.

These Terms and Conditions constitute the entire agreement between you and IPI and supersedes any prior agreements, arrangements, statements and understandings between IPI and you.

A waiver by IPI of any breach by you of any of the provisions of these Terms or the acquiescence of IPI to any act (whether of commission or omission) which but for such acquiescence would be a breach as aforesaid shall not constitute a general waiver of such provision or of any subsequent act contrary thereto.

A person who is not a party to these Terms shall have no right under these Terms. For the avoidance of doubt, any legislation in any relevant jurisdiction giving rights to third parties is hereby excluded.

These Terms shall be governed by the laws of Singapore and you agree to submit to the non-exclusive jurisdiction of the Singapore courts.

 

COMMUNICATIONS WITH IPI

All communications (excluding personal information) and User Content submitted or transmitted by You to IPI by electronic mail or otherwise, shall be treated as non-confidential and non-proprietary information, unless specifically indicated by You either prior to, or contemporaneously with, the submission or transmission of such communications and User Content. You agree that any such communications and User Content may be used by IPI for any legal reason.   

LANGUAGES

These Terms have been drafted in the English language. In the event of any inconsistency between the English version of these Terms and any translation thereof, the English version shall prevail.

 

DISCLAIMER

THE SERVICES, INCLUDING ALL INFORMATION, CONTENT, MATERIAL, COMMENTARY AND SERVICES MADE AVAILABLE ON, OR THROUGH, THE SERVICES, ARE PROVIDED “AS IS”. IPI DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER IN CONNECTION WITH ANY INFORMATION, CONTENT, MATERIAL, COMMENTARY, PRODUCTS OR SERVICES MADE AVAILABLE ON, OR THROUGH, THE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY USER CONTENT. FURTHER, IPI HEREBY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IPI DOES NOT WARRANT THAT THE TOOLS, TECHNOLOGY OR FUNCTIONS CONTAINED IN THE SERVICES OR ANY CONTENT, MATERIAL, COMMENTARY, INFORMATION AND/OR SERVICES CONTAINED THEREIN, WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, THAT THE SYSTEMS OR THE SERVER(S) THAT SUPPORT THE SERVICES AND MAKE THE SERVICES AVAILABLE WILL BE CORRECTED, OR THAT THE SERVICES AND/OR THE SYSTEMS AND/OR THE SERVER(S) THAT SUPPORT THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. IPI DOES NOT PROVIDE ACCESS OR CONNECTION TO THE INTERNET AND IS NOT AND SHALL NOT BE RESPONSIBLE OR LIABLE FOR THE ACTIONS OR OMISSIONS OF THIRD PARTIES THAT INTERFERE WITH, LIMIT, RESTRICT OR PREVENT ACCESS OR CONNECTION TO, OR USE OF, THE SERVICES.